Updates
We update the libraries and packages your website is built on. First we check that an update doesn't break anything, then we install it on the live website.
WordPressOnline storesWeb apps
Website maintenance packages with response times in the contract
Website maintenance packages for businesses in Germany, the Czech Republic, Slovakia and across the EU: every month we update and protect your website, run backups and make small edits. From €19 a month. If your site is down, we respond within 4 working hours, and that time is written into the contract. The domain, hosting and accounts stay in your name.
from €19a month
4 working hoursresponse if your site is down
Mon–Friwe respond during working hours
What's included
Six website chores
we take off your plate
All of this comes with every package. The packages differ in the hours you get for edits and in response times for non-urgent tasks.
Security fixes
We close vulnerabilities found in the code and libraries and keep an eye on the HTTPS certificate and the domain renewal date.
GDPRAny websiteMonitoring
A monitoring service checks around the clock that your website loads. If it doesn't, we get an alert and start looking into it right away during working hours.
Online storesLead-generating websitesSmall edits
Change prices, text or photos, add a team member or a promotion. You send us the task, and we make the change within your package's hours.
PricesTextsPhotosBackups
We regularly save a copy of the website and database to storage registered in your name. If something breaks, we restore the website to a working version.
Any websiteResponse times
Outages come first: a response within 4 working hours on any package. Urgent and normal tasks are picked up faster on “Standard” and “Business” than on “Basic”, and every response tells you what happened and how long the fix should take.
SLAContract
What's included
What support includes
and what you pay for separately
Included in every plan
- Updates to your website's libraries and packages, tested before installation
- Security fixes
- Monitoring of the website and HTTPS certificate
- Backups of the website and database
- Small edits within your package's hours
- Response within 4 working hours if your website is down
- Member access only: the website, hosting and accounts stay in your name
- The package, price and response times are written into the contract
Paid separately
- New features, sections and integrations: we estimate them and give you the price before work starts
- Edits beyond your package's hours: we agree the scope and cost in advance
- Hosting, domain and paid services: paid directly to the providers
- Website speed optimization: a separate service, from €190
Pricing
Three maintenance packages.
Response times in the contract
These are starting prices. We suggest a package and a price after looking at your website, and the contract states the response time: how soon we start work and tell you what happened. It is counted in working hours, Monday to Friday.
landing page or small website
Basic
from €19 / month
Keeps your website updated and protected, and makes sure it doesn't go down unnoticed.
- Updates and security fixes
- Monitoring and backups
- 30 minutes of small edits a month
- Website down: response within 4 working hours, other tasks within 5 working days
business website
Standard
from €49 / month
For a website where prices, services or news change regularly.
- Everything in “Basic”
- 2 hours of small edits a month
- Urgent task: response within 1 working day
- Normal task: within 2 working days, edit request within 5
online store or web app
Business
from €99 / month
For an online store, client portal or bot where every hour of downtime costs you orders.
- Everything in “Standard”
- 5 hours of small edits a month
- Checkout and form checks after every update
- Monthly report: what we updated and fixed
Paid monthly in euros. The maintenance terms and response times are set out in the contract. You pay for hosting, the domain and paid services directly to the providers.
How we work
From your request
to your first month of support
Free
Request and website check
We look at the code, the hosting and the things you usually need changed, suggest a package and give you the price. You can check your website's condition beforehand with our free audit.
First month
Access
You add us as a member to your hosting, website admin and code repository, and we show you how. You stay the owner of every account.
Every month
Work under contract
We update, test and back up your website. You send us tasks, and we respond within the times set in the contract.
Under the contract
If you decide to leave
Maintenance ends on the terms in the contract. We remove our access, and the website stays in your accounts and keeps running.
Guarantees
Price, timeline and ownership
are written into the contract
You see these terms in the contract before the first payment, and every message gets a reply within 24 hours.
Price and timeline in the contract
We name them before we start and write them into the contract as exact figures. “From” prices appear only on the website. As long as the task stays the same, so do the price and the timeline.
Payment in stages
Small project: half at the start and half at launch, once you've seen the finished work. Online store, CRM or web app: payment in stages, and we start the next one after you've accepted the previous one.
Everything in your name
The domain, hosting, repository and service accounts are in your name from day one. At handover you get a list of all accesses, so you never have to ask us for a password.
A working version every week
While we build, we send you a link to the working version once a week. You open it yourself, click around and send us your changes.
30 days of free fixes
Any bug we missed in the first 30 days after launch, we fix for free. After that, you can add maintenance from €19 a month with response times in the contract.
A studio inside the EU
DLU works from Bratislava, Slovakia. Every price is in euros, and the cookie banners we build load analytics only after the visitor agrees.
FAQ
Common questions
about website maintenance
DLU website maintenance starts at €19 a month for a small site, €49 for a business site and €99 for a store or web app. Every package includes updates, security fixes, monitoring, backups and small edits: 30 minutes a month on “Basic”, 2 hours on “Standard”, 5 hours on “Business”. You pay for hosting and the domain directly to the providers.
If your website is down, we respond within 4 working hours on any maintenance package. On “Standard” and “Business”, we pick up an urgent task within 1 working day, a normal one within 2 and an edit request within 5. On “Basic”, other tasks are picked up within 5 working days. Responding means we've started work and told you what happened and how long the fix will take.
No, we respond to website maintenance tasks only during working hours, Monday to Friday. If your website goes down on Friday evening, the 4 working hours start counting on Monday morning. Monitoring and backups run around the clock, and the outage alert arrives straight away. If your business needs a response at night and on weekends, you need a provider with round-the-clock staff.
Website maintenance keeps what already works running: updates, security, backups and small edits within your package's hours. New development adds something new, such as features, sections or integrations. That isn't part of maintenance, so we estimate it separately and give you the price before work starts. Edits beyond your package's hours are also agreed in advance, together with the cost.
Your website keeps running when maintenance ends, because the domain, hosting and repository are in your name. We remove our member access, and the backups stay in the storage registered to you. The terms for ending the service are in the contract, so you know them before the first month starts.
For website maintenance we get only member access to your hosting, website admin and code repository, and you stay the owner of every account. We never transfer the domain or hosting to ourselves. In your accounts you can see who has access and change it yourself at any moment.
We maintain websites built with JavaScript or TypeScript, including ones made by other developers: React, Next.js, Vue, Nuxt, Angular, Svelte, Node.js. We don't maintain sites on builders (Wix, Tilda, Webflow, Shopify, Shoptet), WordPress or PHP. If you're not sure what your site runs on, run the free audit or send us the link. We always take sites we built, and check another developer's site first, quoting any one-off fix-up.
Next step
Price and timelinein the contract,progressevery week.
Describe your project in the form below. Within 24 hours you get our questions or a first estimate, and the final price and timeline are fixed before your first payment.
Describe your projectStart a project
Tell us about your project. We reply within 24 hours.
A few short questions about the project, timeline and budget. From your answers we prepare a price and timeline, and if anything is unclear, we ask by email before we quote.